I Didn't Receive My Password Reset Email.

If you requested a password reset but did not receive the email, there are several common reasons why the message may not have been delivered.

Before requesting another password reset, review the troubleshooting steps below.

Check Your Spam or Junk Folder

Password reset emails are sent automatically from the system and may sometimes be filtered by your email provider.

• Check your Spam, Junk, Clutter, or Quarantine folders.
• Search your inbox for emails from no-reply@resnav.com.
• If you find the email, mark it as safe to ensure future messages are delivered to your inbox.

Verify That You Have an Active User Account

Password reset emails can only be sent to users with active History Link accounts.

You may not receive a password reset email if:

• Your user account is no longer associated with an active History Link database.
• Your user account has been deactivated, suspended, or otherwise made inactive.
• The email address associated with your account is no longer valid.

Check with Your IT Department

Some organizations use firewall or email security tools that can block automated messages.

If you do not receive the password reset email:

• Ask your IT department to verify that emails from no-reply@resnav.com are not being blocked or filtered.
• Request that ResNav email addresses be added to your organization's safe sender list if necessary.

Requested Multiple Password Resets?

If you submitted multiple password reset requests, only the most recent password reset email will contain a valid reset link.

Older password reset links will no longer work once a new request has been generated.

Still Need Help?

If you have completed the steps above and still have not received your password reset email, please contact the ResNav Support Team at support@resnav.com.

When contacting support, please include:

• Your name
• Company name
• Username (if known)
• A brief description of the issue

Our team will be happy to assist you with restoring access to your account.